HAMVERA

Return & Refund Policy

Effective Date: June 2025  |  Contact: support@hamvera.com

1. Return Window

We offer a 07-day return policy. You have 07 days from the date you receive your item to request a return. Requests made after 07 days will not be accepted.

 

2. Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

•         In the same condition as when you received it

•         Unworn and unused

•         All original tags still attached

•         In its original packaging

•         Accompanied by the receipt or proof of purchase

 

Items that do not meet these conditions will not be accepted for return.

 

3. How to Request a Return

To begin a return, please contact us at support@hamvera.com before sending anything back. We will review your request and, if approved, provide you with:

•         The correct return shipping address (within Pakistan)

•         Instructions on how to pack and send your item

 

Note: Do not send items back without first receiving approval. Unapproved returns will not be accepted and may be returned to sender at their cost.

 

4. Return Shipping (Pakistan)

Customers are responsible for arranging and paying for return shipping using a reliable courier service. We recommend using any of the following:

•         TCS Courier

•         Leopards Courier

•         M&P (MNP) Courier

•         Bykea (for same-city returns)

 

Please keep your tracking number safe and share it with us after dispatching the item. Hamvera is not responsible for items lost or damaged during return transit.

 

5. Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at support@hamvera.com with:

•         Your order number

•         A clear description of the issue

•         Photos of the item and packaging

 

We will evaluate the issue promptly and work to make it right, either through a replacement or a full refund, at no extra cost to you.

 

6. Non-Returnable Items

The following items cannot be returned under any circumstances:

•         Perishable goods (food, flowers, plants)

•         Custom or personalized products (special orders, engraved items)

•         Personal care and hygiene products (beauty items, skincare, etc.)

•         Hazardous materials, flammable liquids, or gases

•         Sale/discounted items

•         Gift cards or store credit vouchers

 

If you are unsure whether your item is returnable, please contact us before sending it back.

 

7. Exchanges

We do not process direct exchanges. If you would like a different item, please follow these steps:

•         Request a return for your original item (see Section 3)

•         Once your return is approved and processed, place a new order for the desired item

 

This ensures the fastest turnaround and avoids stock availability issues.

 

8. Refunds

Once we receive and inspect your returned item, we will notify you via email about the status of your refund.

 

If Approved:

Your refund will be processed within 5–10 business days through your original payment method. Please allow additional time depending on your payment provider:

•         Bank transfer (local Pakistani banks): 3–5 business days

•         JazzCash / Easypaisa: 2–3 business days

•         Credit/debit card: up to 7–10 business days

 

If Not Approved:

We will notify you of the reason and return the item to you. Return postage for declined refunds is the responsibility of the customer.

 

Note: If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@hamvera.com.

 

9. Cash on Delivery (COD) Orders

For orders placed via Cash on Delivery, approved refunds will be issued as a bank transfer or mobile wallet payment (JazzCash/Easypaisa). Please provide your account details when contacting us about your return.

 

10. Contact Us

For any questions about returns, refunds, or your order, reach out to our support team:

 

Email: support@hamvera.com

We aim to respond to all queries within 1–2 business days (Monday to Saturday).

Hamvera reserves the right to update this policy at any time. The latest version will always be available on our website.